Customer Service

 

Text Box: 315-668-2866 Home
Who Are We?
Ready-To-Go Solutions
        Leadership       
                Coaching Skills
                Presentation Skills 
                Interpersonal Skills
        Sales
                Consultative Sales
                Negotiations
                Interpersonal Skills
                Telephone Sales
        Customer Service
        STOREWAYS
                Retail Services
                Retail Management
Customized Solutions
Partnered Solutions
Extras
 

Text Box: .




               
               
                 
               
       
               
               
               
               
       
       
               
               



 

 

 

 

 

 

 

 

 

 

 

Text Box: Robert Burns Training Copyright 2005 All Rights Reserved

 

 

 

 

 

 

Text Box: Effective Customer Service keeps customers happy and coming back for more

 

 

 

    

 

 

 

 

 

 

 

 

 

 

 

Text Box: Customer Service  Excellence Workshop This skills-based training program helps customer service personnel to enhance their abilities to help improve customer satisfaction through better communications and strategies. It combines listening questioning, and response skills to provide a practical proactive customer service sales approach. The program stresses "customer centered service" in which the customer contact person acts as a helper rather than gate keeper. What Will Be Gained? During the workshop participants will learn, review, and practice useful and practical every day skills that will help them to deal with a variety of customer situations including those involving emotions. Participants will enhance their ability to: Build trust and rapport with all customers. Listen effectively to gain information and help you defuse highly emotional situations. Ensure customer satisfaction every time. Meet customer needs and concerns quickly and effectively.